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Field services may be influenced by environmental and operational conditions, including:

• Weather conditions

• Lighting conditions

• Airspace restrictions

• Property access limitations

• Safety considerations

Family Lynx reserves the right to modify or reschedule services when conditions prevent safe or compliant operation.

Safety and regulatory compliance always take precedence over scheduling commitments.

Scheduled appointments represent reserved operational time and production planning.

Cancellation timing determines the applicable fee structure.

More Than 24 Hours Before the Scheduled Appointment

• No cancellation fee applies.

• Deposits may transfer to a future appointment or be refunded at owner discretion.

Within 24 Hours of the Appointment

• A cancellation fee equal to 25% of the scheduled service cost applies.

Same-Day Cancellation, No-Show, or Cancellation After Travel Has Begun

• A cancellation fee equal to 50% of the scheduled service cost applies.

• Applicable travel expenses may also apply.

These policies protect scheduled labor, travel preparation, and reserved calendar capacity.

Refund eligibility depends on the stage of service delivery.

Prior to Operational Deployment
Payments may be refunded according to the timing rules defined in the Cancellation Policy.

Once Operational Deployment Begins
Field execution revenue becomes non-refundable. Deployment includes travel toward the project location, equipment staging, or the start of on-site capture operations.

After Deliverables Are Transmitted
Digital deliverables are non-refundable.

If a deliverable fails to meet the documented scope of work, correction of the deliverable is the primary remedy. Refunds are considered only if the issue cannot be corrected.Refund eligibility depends on the stage of service delivery. Prior to Operational Deployment Payments may be refunded according to the timing rules defined in the Cancellation Policy. Once Operational Deployment Begins Field execution revenue becomes non-refundable. Deployment includes travel toward the project location, equipment staging, or the start of on-site capture operations. After Deliverables Are Transmitted Digital deliverables are non-refundable. If a deliverable fails to meet the documented scope of work, correction of the deliverable is the primary remedy. Refunds are considered only if the issue cannot be corrected.

Upon full payment, delivered documentation files become 100% the property of the client.

Clients may store, distribute, edit, or reuse the materials without restriction.

Family Lynx retains no ownership rights unless the client provides written authorization for marketing or portfolio use.

Family Lynx follows a minimal-retention data doctrine.

Standard retention policy:

• Client files are retained for 14 days following delivery.

• Retention may be extended upon written request.

• Maximum retention is 90 days.

Family Lynx does not operate as a long-term archival storage provider.

Clients are responsible for securing and storing their delivered files.

Family Lynx operates from Chehalis, Washington.

For Property & Project Documentation and Immersive Spatial Tour services, travel within 100 miles (one way) of the Family Lynx operating center is included in standard pricing.

Locations beyond the included service area are billed at $1 per additional round-trip mile.

Travel exceeding 150 miles one way may require additional coordination due to scheduling, travel time, or logistical considerations.

When extended travel is required, project-specific travel arrangements may be quoted prior to service confirmation.

Travel distance is calculated using the most practical driving route between the Family Lynx operating base and the project location.