Policies & Procedures

At Family Lynx, professionalism begins long before a camera is lifted or a drone takes flight. Our work involves documenting properties, projects, infrastructure, and environments that matter to people—homes, investments, businesses, and critical community assets. Because of that responsibility, we operate under clear operational standards that guide how our services are scheduled, performed, and delivered.

​

The policies below establish the core operational framework for all Family Lynx services. They outline expectations regarding scheduling, travel, data handling, service limitations, and operational procedures.

​

Some specialized services—particularly Infrastructure Inspection & Visual Assessment engagements—operate within environments that require additional operational structure. When applicable, those additional guidelines are outlined in a dedicated section below.

These policies exist to ensure transparency, protect both parties, and provide clarity before a project begins.

​

Scope of Service

 

Family Lynx provides structured visual documentation services designed to record the visible condition and spatial layout of properties, projects, infrastructure, and operational environments.

Our work focuses on producing organized visual records that allow owners, managers, contractors, municipalities, and remote stakeholders to clearly understand a location without needing to be physically present.

​

Documentation may support:

• Property condition records

• Project progress tracking

• Asset oversight

• Insurance documentation

• Remote stakeholder visibility

​

Family Lynx services are observational and documentation-based. They are not professional inspections or engineering evaluations.

​

Family Lynx does not provide:

• Engineering analysis

• Structural certification

• Code compliance determinations

• Repair recommendations

• Surveying services

​

All interpretation of documentation remains the responsibility of the client and any licensed professionals they choose to engage. Our role is to document clearly and accurately—not to draw technical conclusions.

​

Operational Conditions

 

Field documentation occurs in real-world environments where conditions can vary.

​

Operational factors that may influence scheduling or capture include:

• Weather conditions

• Lighting conditions

• Airspace restrictions

• Property access limitations

• Safety considerations

​

If conditions prevent safe or compliant operation, Family Lynx may modify or reschedule the appointment. Safety and regulatory compliance always take precedence over scheduling commitments.

​

Aerial Operations

 

Some Family Lynx services utilize aerial documentation through unmanned aircraft systems (drones) to capture perspectives not accessible from the ground.

​

All drone operations follow:

• Federal Aviation Administration regulations

• FAA Part 107 Small UAS Rules

• Remote Identification requirements

• Applicable state and local regulations

​

Flights are conducted by an FAA-certified Remote Pilot in Command who maintains operational authority and responsibility for each flight. Drone deployment is frequently used but cannot be guaranteed in every environment due to airspace authorization, weather conditions, or safety limitations.

​

Scheduling & Cancellation

 

Scheduled appointments represent reserved production time and preparation. This may include route planning, equipment staging, airspace checks, and calendar allocation.

​

The following cancellation structure applies: 

More Than 24 Hours Before Appointment - No cancellation fee applies. Deposits may transfer to a future appointment or be refunded at owner discretion.

Within 24 Hours of Appointment - A cancellation fee equal to 25% of the scheduled service cost applies.

Same-Day Cancellation, No-Show, or Cancellation After Travel Begins - A cancellation fee equal to 50% of the scheduled service cost applies. Applicable travel expenses may also apply.

​

These policies protect reserved time, preparation investment, and the ability to maintain reliable scheduling.

​

Refund Policy

 

Refund eligibility depends on the stage of service delivery.

Prior to Operational Deployment - Payments may be refunded according to the timing rules defined in the Cancellation Policy.

Once Operational Deployment Begins - Field execution revenue becomes non-refundable. Deployment includes travel toward the project location, equipment staging, or the start of on-site capture operations.

After Deliverables Are Transmitted - Digital deliverables are non-refundable.

If a deliverable fails to meet the documented scope of work, correction of the deliverable is the primary remedy. Refunds are considered only if the issue cannot be corrected.

​

Data Ownership

 

Upon full payment, delivered documentation files become 100% the property of the client. Clients may store, distribute, edit, or reuse the materials without restriction.

 

Family Lynx retains no ownership rights unless the client provides written authorization for marketing or portfolio use.

​

Data Retention

 

Family Lynx follows a minimal-retention data doctrine.

​

Standard retention policy:

• Files retained for 14 days following delivery

• Retention may be extended upon written request

• Maximum retention 90 days

​

Family Lynx does not operate as a long-term archival storage provider.

Clients are responsible for securing and storing their delivered materials.

​

Travel & Service Area

 

Family Lynx operates from Chehalis, Washington. For most Family Lynx services, travel within 100 miles (one way) of the operating center is included in standard pricing. Locations beyond the included service area are billed at $1 per additional round-trip mile. Travel exceeding 150 miles one way may require additional coordination depending on scheduling, travel time, or logistical considerations. Travel distance is calculated using the most practical driving route between the  Google Map's center of Chehalis, WA and the project location.

​

Liability Boundary

 

Family Lynx acts strictly as a visual documentation provider. Services do not include engineering analysis, structural determinations, or professional inspection conclusions. Liability associated with any engagement is limited to the amount paid for the service. Family Lynx cannot assume responsibility for decisions made based on the interpretation of documentation materials.

​

Confidentiality

 

Client trust is essential to our work. Project materials are treated as confidential by default. Family Lynx will not publish or distribute project materials for marketing or portfolio use without written client authorization. Sensitive environments, private properties, and operational locations are handled with strict discretion.

​

Additional Policies for Infrastructure Services

​

Infrastructure documentation engagements operate in environments that may involve public safety considerations, remote access locations, and coordination with municipal or infrastructure operators. Because of this, additional operational guidelines apply.

​

Consultation Requirement

 

Infrastructure services are not instant-purchase services.

Each engagement begins with a consultation to confirm:

• Asset identification

• Access permissions

• Airspace feasibility

• Environmental considerations

• Safety conditions

• Deliverable alignment

​

This ensures the documentation approach is appropriate for the asset being observed.

​

Deployment Structure

 

Infrastructure engagements are structured around deployment time rather than individual images.

​

Typical deployments include:

• Half-Day Deployment (up to 4 hours on-site)

• Full-Day Deployment (up to 8 hours on-site)

​

Deployment pricing reflects:

• Travel and mobilization

• Equipment operation

• Documentation capture

• Field coordination

• Report preparation

​

On-Call Positioning

 

Infrastructure services are the only Family Lynx services positioned as on-call capable.

​

On-call positioning means:

• Priority scheduling when feasible

• Rapid deployment when operationally possible

• Flexible response capacity

​

It does not guarantee emergency response times or 24/7 standby availability unless specifically contracted.

​

Confidential Infrastructure Data Handling

 

Infrastructure documentation is treated with heightened confidentiality.

Materials involving critical infrastructure are never used for marketing or portfolio purposes without explicit written authorization. Sensitive locations, vulnerability indicators, and operational infrastructure details are handled with strict discretion.

​

Infrastructure Travel Policy

 

Infrastructure deployments include travel within 60 miles (one way) of the Family Lynx operating center. Additional travel is billed at $1 per round-trip mile. Remote sites, extended deployments, or overnight travel may require project-specific coordination.

​

Infrastructure Liability Boundaries

 

Infrastructure services remain observational documentation only.

​

Family Lynx does not provide:

• Engineering certification

• Structural determinations

• Condition scoring systems

• Repair directives

​

All interpretation remains the responsibility of the infrastructure owner and licensed professionals.

​

Our Operating Philosophy

 

Family Lynx was built on the belief that clear documentation leads to better decisions.

We focus on producing structured, objective visual records that help clients understand their environments with greater clarity.

 

Professional discipline, transparency, and respect for client trust guide every engagement we undertake.